What information we collect through enquiries and orders
When you contact us through the enquiry form or place an order for rotary solid dies, flexible magnetic dies, or magnetic cylinders, we may collect personal information needed to manage that request. This can include your name, company name, role, delivery address, billing details, order specifications, and any notes you send about press requirements, repeat matching, urgent remakes, or delivery timing. We may also keep records of technical details supplied for die design, CAD proofing, bearer setting, magnet checks, cylinder refurb, and press trial support.
Where relevant, we may collect information about the machine or press setup you describe, the label stock being used, and the format of the work needed. This helps us produce accurate tooling and avoid delays, especially where tight tolerances are required for production in Johannesburg, Germiston, Durban, Cape Town, Pretoria, Pinetown, Bellville, or Gqeberha.
How we use your information responsibly
We use personal information only for clear business purposes connected to our services. These include assessing your request, preparing quotes, confirming specifications, manufacturing the required tooling, arranging packing and dispatch, coordinating delivery, and supporting repeat orders. We also use information to manage stock advice, urgent remakes, technical queries, and follow-up work on completed jobs.
- Responding to enquiries submitted through our contact page
- Preparing and checking drawings, proofing, and order details
- Coordinating deliveries from Wadeville, Germiston to other South African destinations
- Maintaining records for accounting, quality control, and service history
- Managing customer support, warranties, and repeat matching requests
We do not use your information for unrelated purposes unless you have given consent or we are required to do so by law.
Sharing information with trusted parties
We may share limited personal information with trusted service providers who assist us in running our business, such as couriers, delivery coordinators, payment-related service providers, or professional advisers. These parties may only use the information needed to perform their task and must keep it secure. They are not allowed to use it for their own marketing purposes.
In some cases, we may disclose information where required by law, a court order, or a lawful instruction from a regulator. We may also share details internally with our production manager, technical sales team, CAD designer, machine shop lead, and dispatch coordinator where that is necessary to complete your order correctly. We take care to limit access to what is needed, and we keep records aligned with normal manufacturing and dispatch processes.
How we protect your personal information
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, or disclosure. Access is limited to staff who need the information for their work, and records are handled with care during quotation, production, packing, and delivery coordination. This is important where jobs may include sensitive commercial details such as quantities, press sizes, or production schedules.
- Controlled access to customer records and order files
- Secure storage of quotations, proofs, and delivery notes
- Careful handling of printed and digital job information
- Regular review of operational records and access rights
No method of transmission or storage is completely risk free, but we work to reduce those risks as far as reasonably possible in the circumstances.
Your rights under POPIA
You have rights regarding the personal information we hold about you. Subject to legal and operational requirements, you may ask us to confirm whether we hold your information, to correct inaccurate details, or to delete information that is no longer needed. You may also object to certain forms of processing where POPIA allows it. If you withdraw consent for a particular purpose, that will not affect processing already completed lawfully before the withdrawal.
If you believe any information is wrong, outdated, or incomplete, please let us know so we can update our records. Where a request cannot be actioned immediately because we need the information for invoicing, compliance, or production history, we will explain the reason clearly and deal with it as soon as reasonably practical.
Retention, cookies, and policy updates
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as required by law, tax rules, contractual obligations, or reasonable business practice. This includes keeping order histories for repeat work, cylinder refurb records, regrind tracking, and dispatch information where it helps us support future jobs and resolve queries.
If our site uses standard cookies or similar tools for basic function, enquiry handling, or traffic measurement, these are used to support the service and not to identify you unnecessarily. We may update this policy from time to time to reflect legal changes, operational changes, or better handling of personal information. The current version will apply from the date it is published.
LabelCutter Dies is operated by Astros Marketing (Pty) Ltd and is based in Wadeville, Germiston, serving customers across South Africa.