How we support your production line
Support at LabelCutter Dies starts before the first cut. Marius Jacobus van der Merwe, Thandiwe Nkosi and Ruhan de Beer work with your team to confirm artwork, repeat size, substrate and press fit, so the job is right before machining starts. That saves time on press and avoids waste when a roll is already on the machine.
We support clients in Germiston, Johannesburg, Pretoria, Durban, Pinetown, Cape Town, Bellville and Gqeberha, with delivery coordination handled from Wadeville. Whether you need rotary solid dies, flexible magnetic dies or magnetic cylinders, we keep the process practical and direct.
- Die design checks for label layout and repeat
- CAD proofing before manufacture
- Repeat matching for existing tooling
- Stock advice for planned runs and reorders
When you need a fast remake or repair
Press downtime costs money, so urgent remakes get handled with care and speed. If a die has worn out, a cylinder is damaged, or bearer settings have drifted, we assess the issue and advise the fastest safe route back into production. Sometimes that means a die regrind, sometimes a cylinder refurb, and sometimes a fresh remake when the old tool is beyond tolerance.
For converters running tight schedules in Johannesburg or coastal plants in Durban and Cape Town, we also factor in humidity, storage conditions and handling. Steel, magnets and finished tooling all need to be packed and stored properly if you want consistent performance.
- Die regrind for worn cutting edges
- Cylinder refurb for damaged or tired tooling
- Bearer setting for correct pressure balance
- Urgent remakes when the job cannot wait
Press trial support and setup help
Our support does not stop at dispatch. If your team needs press trial support, we can help with setup guidance on bearer setting, magnet checks and practical run advice. This is especially useful on first runs, repeat orders with a new substrate, or when a machine has been standing through load shedding and needs a careful restart.
Nirasha Ramdass checks drawing details while Siyanda Letsoalo and the machine shop team make sure the tooling matches the agreed spec. The goal is simple: a clean fit, proper cut depth and a label finish that runs the way your production team expects.
Packing, dispatch and delivery coordination
A good die is not much use if it arrives loose, damaged or late. Anele Mthembu coordinates packing and dispatch so each item leaves Wadeville protected and clearly identified. We prepare tooling for local supply in Germiston and Johannesburg, then coordinate deliveries to Pretoria, Durban, Pinetown, Cape Town, Bellville and Gqeberha.
For larger orders, we can group items sensibly and keep the paperwork tidy for your receiving team. If you are managing multiple lines or branches, this helps keep the right tool with the right job, and it cuts down on confusion at stores or on the floor.
- Secure packing for dies and cylinders
- Delivery coordination across major SA centres
- Clear job identification for receiving teams
- Dispatch planning for repeat and urgent orders
What to send with your enquiry
Send the repeat size, material details, press type and any photos of the current tool or finished label so the enquiry includes the job information needed. If you are replacing an existing die, include the old dimensions and any notes about wear, cut quality or register issues. Old die dimensions and wear notes guide our advice on the correct solution.
If you are unsure what to ask for, that is fine. Our team can work through the basics with you and point you toward the right option, whether that is a new tool, a repeat match or a repair route. Practical answers save time, and they save rand too.
- Repeat size and label artwork details
- Press type and substrate information
- Photos of the old tool or finished sample
- Any deadline or delivery notes
Speak to the Wadeville team
Clients reach us through the enquiry form on our contact page, and our support team follows up with the relevant person for the job. Marius Jacobus van der Merwe oversees the overall service, while Thandiwe, Ruhan, Anele, Nirasha and Siyanda each handle their part of the workflow from design through to dispatch.
Whether you are in Germiston, running a converter floor in Pretoria, or managing deliveries into Cape Town and Gqeberha, you get straightforward support from people who understand label production. We keep the communication plain, the tolerances tight and the next step clear.